The Crossings at Russett

Had a tour with Star and Tabitha on Saturday January 20 . Touring the property was great. Star provided excellent customer service very nice and friendly. She was very knowledgeable. It got hectic at one point with so many walk ins however Star handled it with grace. Had the opportunity to meet Tabitha she was extremely helpful as well. She knows the property very well and went above and beyond helping me. I would recommend this property

Pros: Tabatha was awesome to work with. The apartment itself is nice and a great size (except for how they painted the doors, they don’t fit in the frame now and are loud and sticky and chipping, pic attached). We love the screened in porch. Area is quiet and green. Cons: Management is awful to work with. No one responds to emails or contact forms. I’ve had multiple extra charges on my account and no one has responded to my multiple requests for management to explain and or remove these charges. The amenities are non existent. The pool was always dirty and the lifeguards were lazy. The gym is in awful condition and didn’t have A/C for most of the summer. When I would ask the leasing office I only got the classic “we’re working on a solution and we’ll have it addressed in a couple weeks.” They changed the gym hours from 24/7 to only leasing office hours. This gym is in its own building and has a scanner for the app they use here to open it. I don’t understand why it’s not 24/7 and when I asked the leasing office they told us it was temporary. That was back in July and it’s almost October. The valet trash you’re required to use is almost useless and you can’t opt out. You’re only allowed to put the trash out for 1 hour each day or you can be fined $500. They don’t pick up Fri and Sat so you have to take it yourself. Trash is always dropped and left around the property. The stairs are gross and almost oily. There is constantly trash around the buildings and the landscaping is barren and unkept everywhere except for the front. You’re required to use XFINITY and get their bundle with TV and there’s no way out of it. If you’re still going to live here after reading all this, make sure you read the lease page by page. There are so many “fees” that they don’t mention.

Pros: apartment itself is nice enough. Base price for apartment is competitive. Don't have any major maintenance or pest problems Cons: With the new customer portal, they charge a 2.5 percent service fee for automatic payments. This is about 600 dollars a year *Edit: this is only with credit cards.* I tried asking the staff about it and they had no idea what I was talking about Staff is quite unresponsive with fixing issues. My neighbor piles garbage outside his door, I have asked the lease team about it multiple times and it has not been resolved. I have brought up other issues too that they have ignored. The gym is poorly maintained. The lawn is sometimes overgrown.

I really looked forward to seeing this apartment . I booked two tours and have not been able to see one apartment. The first tour was scheduled in October 2023. Once we arrived and stated we had an appointment to tour, the leasing agent proceeded to say ; “I’m sorry I wasn’t aware there was an appointment scheduled for this after noon ”. He stated he was the only one in the office and couldn’t leave the office unattended. Me and my boyfriend were discouraged from coming back again. Now bringing us current, we decided to give this complex another chance . Once arrived, we were greeted by the same individual . We told him we had a tour scheduled and he said to give him 10 minutes he had to give someone else a tour. We also couldn’t stay in the leasing office during the time of the other tour because he was the only one there , so he had to lock up . We waited in our car for 20 minutes, he still had not returned. So, once again we left without seeing an apartment. It’s very strange how he couldn’t lock the leasing office the first time, yet he was able to lock it to give someone else a tour.

Leasing office is extremely hard to reach out to. I just need someone from the leasing office to reply to my emails. I've gone in multiple times, and called as well and everyone literally everyone... gives me different contact info its insane. The prices for what they charge are extremely high, and appliances are constantly broken/falling apart. The best thing about living here is the quietness, and close proximity to stores and highways that make commuting easier. If you are looking to move to this area look elsewhere.

Pros: Tabatha was awesome to work with. The apartment itself is nice and a great size (except for how they painted the doors, they don’t fit in the frame now and are loud and sticky and chipping, pic attached). We love the screened in porch. Area is quiet and green. Cons: Management is awful to work with. No one responds to emails or contact forms. I’ve had multiple extra charges on my account and no one has responded to my multiple requests for management to explain and or remove these charges. The amenities are non existent. The pool was always dirty and the lifeguards were lazy. The gym is in awful condition and didn’t have A/C for most of the summer. When I would ask the leasing office I only got the classic “we’re working on a solution and we’ll have it addressed in a couple weeks.” They changed the gym hours from 24/7 to only leasing office hours. This gym is in its own building and has a scanner for the app they use here to open it. I don’t understand why it’s not 24/7 and when I asked the leasing office they told us it was temporary. That was back in July and it’s almost October. The valet trash you’re required to use is almost useless and you can’t opt out. You’re only allowed to put the trash out for 1 hour each day or you can be fined $500. They don’t pick up Fri and Sat so you have to take it yourself. Trash is always dropped and left around the property. The stairs are gross and almost oily. There is constantly trash around the buildings and the landscaping is barren and unkept everywhere except for the front. You’re required to use XFINITY and get their bundle with TV and there’s no way out of it. If you’re still going to live here after reading all this, make sure you read the lease page by page. There are so many “fees” that they don’t mention.

Had a tour with Star and Tabitha on Saturday January 20 . Touring the property was great. Star provided excellent customer service very nice and friendly. She was very knowledgeable. It got hectic at one point with so many walk ins however Star handled it with grace. Had the opportunity to meet Tabitha she was extremely helpful as well. She knows the property very well and went above and beyond helping me. I would recommend this property